SHIPPING & RETURN POLICY

WHAT IS YOUR SHIPPING POLICY?

Orders are processed in the order they are received. And usually processed and shipped within 3 to 5 business days from the time the order is placed and approved. 

DOMESTIC

We make every effort to pack and ship within 24 business hours after Mosaic is completed. 

INTERNATIONAL

We do not offer international shipping beyond Mexico and Canada at this time

WHAT IS THE COST OF SHIPPING?

Orders $350+ standard 2 - 5 day shipping FREE

Orders under $350 standard 2 - 5 day shipping will be determined by location

Q: WHAT IF I HAVE ISSUES WITH TRACKING, NEED TO EDIT MY SHIPPING ADDRESS, OR ANYTHING ELSE?

When your order is ready to be shipped, you will receive a shipment confirmation e-mail. The majority of our orders are shipped within 3-5 business days after the order has been approved by the customer via email. The e-mail will contain shipment details, your tracking number.  For anything else, please contact info@getmosiacmemories.com   We’re ready to help! 

RETURNS & EXCHANGES

CAN I RETURN OR EXCHANGE MY PURCHASE?

Mosaics cannot be returned once artwork is approved

CAN I RETURN SOME OF THE ITEMS IN A COLLECTION?

Items purchased in a collection may not be returned once artwork is approved. 

HOW LONG DOES IT TAKE TO PROCESS A RETURN?

We do not accept returns at this time

ORDERS

HOW CAN I CHECK THE STATUS OF MY ORDER?

We send a confirmation email when the order is placed and another email when the order ships.

CAN I UPDATE MY ORDER ONCE IT’S PLACED?

We process orders pretty quickly, but sometimes we can make quick changes. If you need to change your order, please email us right away at info@getmosaicmemories.com